Privacy Policy
How A&M Concrete Group Pty Ltd collects, uses and protects your personal information.
1. Introduction
A&M Concrete Group Pty Ltd (ABN ) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose and otherwise handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to our website at https://amconcretegroupau.space and to all our concrete and construction services across Melbourne VIC and surrounding areas.
2. The Australian Privacy Principles
The Australian Privacy Principles set out standards, rights and obligations around the handling of personal information, including collection, use, disclosure, quality, security, access and correction. We take reasonable steps to ensure our practices comply with these principles at all times.
3. What Personal Information We Collect
Depending on how you engage with us, we may collect:
- Your name and, where relevant, the name of your business or organisation;
- Your email address and other contact details you choose to provide;
- Your project address or site location within our Melbourne VIC service area;
- Details of the services you enquire about, such as concrete driveways, slabs, footings, shedding slabs or commercial concreting;
- Quotation, scheduling and invoice information relating to your project;
- Website usage data such as pages visited, browser type and device information.
We do not collect sensitive information (such as health or biometric information) and we ask that you do not send us sensitive information that is not relevant to your enquiry.
4. How We Collect Personal Information
We collect personal information directly from you wherever practicable, including when you:
- Submit a quote request through our quote page;
- Contact us by email at ceo@amconcretegroupau.space or through our contact page;
- Speak with our team about an upcoming or ongoing project;
- Enter into a contract or work order with us for concreting or construction services.
We may also collect limited technical information automatically when you browse our website, such as through cookies and similar technologies used to measure site performance.
5. Purposes for Which We Use Personal Information
We collect, hold, use and disclose personal information so that we can:
- Respond to enquiries and prepare accurate quotations for concreting and construction work;
- Schedule, deliver and manage projects, including coordinating suppliers and subcontractors where required;
- Issue invoices, process payments and maintain accurate business records;
- Meet our legal, safety, insurance and tax obligations as an Australian construction business;
- Improve our website, services and customer experience.
We will not use or disclose your personal information for unrelated purposes without your consent, unless permitted or required by law.
6. Disclosure of Personal Information
We may disclose personal information to:
- Contractors, suppliers and subcontractors engaged to assist with your project, on a confidential basis and only to the extent necessary;
- Professional advisers such as accountants, insurers and legal advisers;
- Service providers who host our website or email systems, some of whom may store data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate handling consistent with the APPs;
- Government bodies, regulators or law enforcement where required or authorised by law.
We do not sell or rent personal information to third parties for marketing purposes.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve usability. Most browsers allow you to refuse cookies or delete them through your browser settings; refusing cookies will not prevent you from requesting a quote or contacting us.
8. Security of Personal Information
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. This includes limiting access to personnel who need the information to perform their duties and using secure systems for storing correspondence and project records. When information is no longer required for the purposes for which it was collected, and we are not required to retain it by law, we take reasonable steps to destroy or de-identify it.
9. Access and Correction
You have the right under the APPs to request access to the personal information we hold about you and to request corrections where you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email us at ceo@amconcretegroupau.space. We will respond within a reasonable period. In some circumstances permitted by the Privacy Act, we may decline a request; if so, we will provide written reasons and information about available complaint mechanisms.
10. Marketing Communications
We will only send you marketing or promotional communications where you have consented or where permitted under the Spam Act 2003 (Cth). Every marketing communication will include a simple way to opt out, and you can also ask us to stop contacting you at any time by emailing ceo@amconcretegroupau.space.
11. Anonymity and Pseudonymity
Where practicable, you may deal with us anonymously or using a pseudonym, for example when browsing our website or making a general enquiry about our services. However, we generally need your name and contact details to prepare a quote, schedule work or manage a project.
12. Overseas Disclosure
Our day-to-day business operations are conducted in Australia. If we engage cloud or software providers whose servers are located overseas, we take reasonable steps, in line with APP 8, to ensure those providers handle your personal information in a manner consistent with this Privacy Policy and the APPs.
13. Complaints and Feedback
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can investigate and resolve your concern:
Please include enough detail for us to identify the issue. We aim to acknowledge complaints promptly and provide a substantive response within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, along with the date of the most recent update.
15. Contact Us
For any questions about this Privacy Policy or how A&M Concrete Group Pty Ltd handles your personal information, please contact:
A&M Concrete Group Pty Ltd
Melbourne VIC, Australia
Email: ceo@amconcretegroupau.space
Website: https://amconcretegroupau.space
See also our Terms and Conditions, About and Services pages, or request a free quote for your concreting project.